TERMS AND CONDITIONS

Last updated: 4 Feb 2026

These Terms and Conditions govern the sale of products by BASE83 through our website.

Please read these Terms carefully before placing an order. By placing an order, you agree to be bound by these Terms.

1. About Us

Brand name: BASE83
Business type: Independent online retailer

For any questions, you can contact us at:
📧 [contact@base83.shop]

2. Placing an Order

2.1 How orders are placed

Orders are placed through our website. After selecting your products, you will be guided through the checkout process where you must provide accurate contact, shipping, and payment details.

Please review your order carefully before completing payment, including product selection, sizing, and delivery address.

2.2 Order acceptance

Your order represents an offer to purchase our products.
An order is considered accepted once you receive a confirmation that your item has been dispatched.

A binding contract between you and BASE83 is formed only at the time of dispatch.

2.3 Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to place an order.

3. Made-to-Order Products (Print-on-Demand)

All BASE83 products are made to order using print-on-demand technology.

Because of this:

  • Products are manufactured only after an order is placed

  • Slight variations in color, print placement, or texture may occur

  • Production typically begins immediately after order confirmation

These variations are normal and do not constitute defects.

4. Pricing & Payment

4.1 Prices

All prices are displayed on our website in the applicable local currency.

Prices may change at any time, but the price charged will always be the one shown at checkout.

4.2 Payment methods

We accept major payment methods supported by Shopify, including credit/debit cards and digital wallets.

Payment is processed securely by third-party payment providers.

4.3 Pricing errors

In the rare event of an obvious pricing error, we reserve the right to cancel the order and issue a full refund.

5. Shipping & Delivery

5.1 Shipping regions

We ship to multiple countries in the EU, United States, and other supported regions.

Shipping availability may vary depending on destination.

5.2 Delivery times

Delivery times are estimates and include:

  • Production time (print-on-demand)

  • Shipping time based on destination

Delays may occur during peak periods or due to circumstances outside our control.

5.3 Customs & duties

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by local authorities.

6. Returns & Refunds

6.1 Returns for change of mind

Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect sizing, or buyer preference.

6.2 Defective or incorrect items

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 14 days of delivery with clear photos of the issue.

If the issue is confirmed, we will offer:

  • A replacement, or

  • A refund

6.3 Non-returnable items

We do not accept returns for:

  • Worn or washed items

  • Items damaged through normal use

  • Custom or personalized products

7. Cancellations

Orders cannot be cancelled once production has started.

If you need to modify or cancel an order, contact us immediately after placing it — we cannot guarantee changes once processing begins.

8. Discount Codes

Discount codes:

  • Are valid only for the stated period

  • Cannot be combined with other offers

  • Are non-transferable and have no cash value

  • Apply only to eligible products

We reserve the right to cancel orders that misuse discount codes.

9. Limitation of Liability

BASE83 is not responsible for:

  • Indirect or consequential losses

  • Delays caused by shipping carriers or customs

  • Color differences due to screen settings

Our total liability is limited to the amount paid for the product.

10. Personal Use Only

Products sold by BASE83 are intended for personal use only.
We do not permit resale or commercial redistribution without written consent.

11. Intellectual Property

All designs, graphics, text, and branding are the intellectual property of BASE83 and may not be copied, reproduced, or used without permission.

12. Personal Data

We process personal data in accordance with our Privacy Policy.

By using our website, you agree to our data practices as described there.

13. Governing Law

These Terms are governed by applicable consumer protection laws depending on your location.

Any disputes will be handled in accordance with the laws of the jurisdiction in which BASE83 operates.

14. Changes to These Terms

We may update these Terms from time to time.
The most recent version will always be available on our website.